What you see
An amber bar appears at the top of the app:We could not charge your card. Sourcing and contact reveals are paused until the payment goes through.Next to it, a countdown of the days left before the workspace is locked, and an Update payment method button.
What keeps working
Everything that runs on your own data: candidates, jobs, pipelines, notes, files, calendar, campaigns and the client portal. Your team keeps working and your clients keep reviewing.What pauses
The two things that spend money on your behalf: Sourcer runs and contact reveals. They resume by themselves the moment the payment goes through.How long you have
The grace period is 21 days from the first failed charge. Your payment provider retries the card on its own schedule during that time; if a retry succeeds, the bar disappears and nothing else needs doing. If the payment still has not gone through when the grace period ends, the workspace is locked until it does. Your data is untouched; paying the open invoice restores access.1
Click Update payment method
It takes you to Tenant Admin → Billing.
2
Add a working card, or pay the open invoice
Once the charge succeeds the amber bar goes away and Sourcer runs and reveals are available again.