> ## Documentation Index
> Fetch the complete documentation index at: https://support.yena.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Track progress and replies

> Read the per-person status, understand the campaign funnel, and know exactly what happens when someone replies.

A running campaign answers three questions at a glance: what happened to each person, what happens next and when, and how the campaign is performing overall.

## The per-person status

<Frame caption="The Outreach column shows the current state and the next scheduled action for every person">
  <img src="https://mintcdn.com/yena/HUPNQPCzzVCn8EgT/images/screenshots/campaign-candidates.png?fit=max&auto=format&n=HUPNQPCzzVCn8EgT&q=85&s=0aa7058f353dcdeb0fdb19895178130c" alt="Campaign Candidates tab in Yena with live Outreach statuses" width="1568" height="699" data-path="images/screenshots/campaign-candidates.png" />
</Frame>

Open the campaign's **Candidates** tab. The **Outreach** column carries two lines for each person:

* the current state — for example **Waiting to send**, **Waiting for invitation acceptance**, **Replied**, or **Could not send**;
* the useful detail — the exact next scheduled action ("Next: Email at 14 Aug, 09:00"), when an invitation was accepted, or the reason something failed.

Statuses update live — acceptance, sends, replies, and completions appear without reloading the page.

| You see                               | It means                                                                                                                                                                               |
| ------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Waiting to send**                   | The next step is queued but not due yet, or today's sending limit is reached. The second line shows the scheduled time.                                                                |
| **Waiting for invitation acceptance** | The connection request went out; the follow-up message is waiting for the person to accept.                                                                                            |
| **Message sent** / **Email sent**     | The provider confirmed the send. Yena counts nothing as sent without that confirmation.                                                                                                |
| **Replied**                           | A reply was matched to this person. All their remaining steps are cancelled.                                                                                                           |
| **Skipped**                           | A step was skipped — usually a missing contact detail with skip enabled, or an invitation that was never accepted within the waiting budget. The journey continues with the next step. |
| **Could not send**                    | The send failed after retries. The second line names the reason.                                                                                                                       |
| **Finished**                          | Every step of their journey is complete.                                                                                                                                               |

## The campaign funnel

<Frame caption="The analytics bar counts only provider-confirmed sends — never intentions">
  <img src="https://mintcdn.com/yena/HUPNQPCzzVCn8EgT/images/screenshots/campaign-analytics.png?fit=max&auto=format&n=HUPNQPCzzVCn8EgT&q=85&s=e2a68b49a33d1ddf77b576a345322195" alt="Campaign analytics funnel in Yena with invitations, sends, and replies" width="1538" height="87" data-path="images/screenshots/campaign-analytics.png" />
</Frame>

The bar above the table shows the funnel built from real execution facts:

* people enrolled;
* LinkedIn invitations sent, and how many were accepted;
* LinkedIn messages and emails sent;
* people who replied, and the reply rate;
* failed and skipped actions.

The reply rate is calculated against people who actually received at least one confirmed send — so it tells you how the messaging performs, not how optimistic the list was.

While sending is on, a safety strip also shows today's usage against the daily limit and the earliest next scheduled action, so you always know whether the campaign is working or waiting.

## When someone replies

The reply rule is absolute, and it works the same on every channel:

1. The reply is matched to the person.
2. They exit **every** campaign in your workspace — not just the one they answered.
3. All their remaining steps are cancelled.
4. Their status advances to **Replied**.
5. You get a notification linked to the conversation in **Inbox**.

From that moment the sequence is out of the picture. Continue the conversation in **Inbox** like any other thread.

<Note>
  A reply can only stop a campaign if Yena can match it to a person. Messages from unknown senders stay visible in Inbox as unlinked conversations — Yena never guesses who they belong to.
</Note>

## Troubleshooting

* **The funnel looks lower than the people count:** people without the needed contact details, or whose invitation was never accepted, are counted under skipped — not under sends that never happened.
* **A reply came in but the person still shows a scheduled step:** matching runs when the account syncs; the step is cancelled before it becomes due. If the person replied from a different address or profile, link the conversation to them in Inbox.
* **Numbers differ from your CRM statuses:** the funnel counts execution facts (confirmed sends, acceptances, replies). CRM statuses on the contact are yours to edit and are tracked separately.